We ship worldwide by CanadaPost, this includes ground shipping, air, express, and Purolator courier, your choice. Shipping is calculated in real time during checkout and you get to choose your shipping method/time/price then. We have a 48 hour pick/pack/ship cycle, the arrival dates displayed when you order do take this 2 business day process into consideration.
Shipping outside Canada may or may not incur additional charges that we do not charge for nor can we predict them. Every country has different duties, taxes, and import laws.
Return and Exchange Policy
Your satisfaction is important to us. If you are not pleased with your purchase, email us at returns@jonesnaturals.com with your order details and request a Return Tracking Number (RT#), then simply return the item to us, insured, within 30 days of purchase, in its original packaging with the original packing slip and invoice for a store credit (transferable gift certificate). Shipping charges are not refundable. Please note: We cannot accept returns or exchanges for items that have been used more than 10%.
Currency and Sales Taxes
All prices are displayed in US dollars. You are purchasing from a Delaware, USA internet retailer so per the state laws: there is no sales tax charged on any sales.
About Us
This website and retail outlet are owned and run by VALIS Group Inc, a Delaware Corporation. VALIS Group Inc. is the internet retailer of the Jones Naturals line of products. The manufacturer, wholesaler, and drop-shipper of these products is Jones Laboratories, a Canadian company located in Vancouver, BC Canada.
